DATA CONTROLLER IDENTIFICATION

Company Name: AKMEDIA DESARROLLO DE CONTENIDOS, S.A. DE C.V.
Specialty: Digital content development and marketing strategies
Contact: cotizacion@creativestoryhub.com
Website: creativestoryhub.com

PRIVACY PRINCIPLES THAT GUIDE US

• Absolute Transparency: We clearly explain what information we request and how we use it.
• Proportionality: We only request the data necessary to provide our services.
• Specific Purpose: Each piece of data has a clear purpose, and we will not use it for other purposes without your authorization.
• Comprehensive Security: We protect your information with appropriate technical and organizational measures.

INFORMATION WE COLLECT AND HOW WE USE IT

What do we request?

• Full name
• Email address
• Contact phone number

What do we use it for?

• To respond to your inquiries in a personalized way
• To prepare quotes tailored to your needs
• To follow up on business opportunities
• To create a database of potential clients
• For market analysis and service improvement

WEB BROWSING DATA

What do we record automatically?

• IP address and general location
• Device and browser type
• Pages visited and time spent
• Actions performed on the site
• Cookies and similar technologies

For what purpose?

• To improve the user experience on the website
• To perform statistical analysis of traffic and behavior
• To personalize content and recommendations
• To detect and prevent fraudulent activities
• To optimize technical performance

LEGAL BASES FOR PROCESSING

• Explicit Consent
  For commercial communications, newsletters, and preference analysis.
• Contractual Relationship
  To fulfill obligations arising from the provision of services.
• Legitimate Interest
  For service improvement, site security, and business analysis.
• Legal Obligation
  For tax, accounting, and regulatory compliance under Mexican law.

DATA RETENTION PERIOD

• During the active business relationship
  We retain your data as long as you use our services or maintain communication.

DATA TRANSFER

• We do not sell or rent information
  We never commercialize your personal data to third parties.
• Necessary providers
  We only share data with:
  • Payment processors (for secure transactions)
  • Hosting and cloud storage services
  • Web analytics platforms
• Protection contracts
  All our providers sign confidentiality and data protection agreements.

YOUR FUNDAMENTAL RIGHTS (ARCO)

• ACCESS
  Know what personal data we hold about you and how we use it.
• RECTIFICATION
  Correct inaccurate, incomplete, or outdated data.
• CANCELLATION
  Request deletion of your data when it is no longer necessary.
• OBJECTION
  Object to the processing of your data for specific purposes, especially marketing.

EXERCISING YOUR RIGHTS

• Request by email
  Send your request to: cotizacion@creativestoryhub.com
• Required information:
  • Full name of the data subject
  • Copy of valid official ID
  • Clear description of the right you wish to exercise
  • Supporting documents when applicable

COOKIE MANAGEMENT

We use cookies to enhance your experience:

• Necessary cookies: Basic site functionality
• Analytical cookies: Usage statistics
• Marketing cookies: Content personalization

You can configure your browser to manage cookies, although this may affect site functionality.

CONTACT AND CLAIMS

General Contact
Email: cotizacion@creativestoryhub.com
Website: creativestoryhub.com
Address: CALLE RÍO GUADIANA NO.23, 2nd Floor, COL. RENACIMIENTO, ALCALDÍA CUAUHTÉMOC, C.P. 06500, MEXICO CITY, CDMX

Office Hours
Monday to Friday: 9:00 a.m. – 6:00 p.m. (Central Mexico Time)

APPLICABLE LEGISLATION

This Privacy Policy is governed by:

• Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP)
• Regulations of the LFPDPPP
• INAI Guidelines
• Applicable Mexican legislation

For disputes, jurisdiction will be submitted to the competent courts of Mexico City.

AKMEDIA DESARROLLO DE CONTENIDOS S.A. DE C.V.
Committed to protecting your privacy